Get help at work if you’re disabled or have a health condition (Access to Work)

Renew

If your Access to Work grant is ending soon, you need to apply to renew it. You can apply up to 12 weeks before the date it ends.

Check you’re still eligible before you apply.

You can apply online or by phone.

You’ll need to provide your:

• name
• address
• date of birth
• unique reference number (if you know it)

After you apply, an Access to Work adviser will contact you. They may request further information about your condition.

They’ll also contact your employer.

If you’re offered a new grant, you’ll be told how much you’ll get and for how long.

Renew by phone

You can apply by calling the Access to Work helpline. Make sure you have all the necessary details with you when you call.

Access to Work helpline
Telephone: 0800 121 7479
Textphone: 0800 121 7579
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 7479
Monday to Friday, 8am to 7.30pm
Find out about call charges

British Sign Language (BSL) video relay service

To use this you must:

• first check you can use the service
• go to the video relay service

Monday to Friday, 8am to 7.30pm

Alternative formats

Call the Access to Work number to ask for alternative formats, such as braille, large print or audio CD.

Complaints

You can contact Access to Work to complain if you are not happy with how your case has been handled.