Accessibility statement for Access to Work

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Apply for Access to Work service, available at

Using this service

This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader

We've also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

The service is using common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.

Some people may find parts of this service difficult to use:

  • some groups of checkboxes are not in field sets which can make it harder for screen readers to group them correctly. This fails WCAG v2.1, 1.3.1 A (Info and relationships).
  • some elements do not have strong contrasting colours, either focused or unfocused, which may make it harder to distinguish between background colours or text. This fails WCAG v2.1, 1.4.11 AA (Non-text contrast).
  • some pages have ARIA errors which may cause a screen reader to announce the wrong information or no information at all. This fails WCAG v2.1, 1.3.1 A (Info and relationships).
  • some pages do not have a first level heading which might affect assistive technologies and cause confusing page navigation. This fails WCAG v2.1, 2.2.4 A (Page titled).
  • the declaration page does not have an option to review or edit the information entered. This fails WCAG v2.1, 3.3.4 AA (Error prevention - legal, financial, data).

What to do if you have difficulty using this service

If you have difficulty using this service, you can contact us about accessibility (opens in a new tab).

As part of providing this service, we may need to send you messages or documents. We'll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.

Reporting accessibility problems with this service

We're always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, you can report an accessibility problem (opens in a new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested on 14 October 2020 and was checked for compliance with WCAG 2.1 AA. The tests were carried out by the Department for Work and Pensions.

The service was tested using both manual and automated testing. This has identified issues, mentioned in the ‘using this service’ section above, that we’re working to fix.

This page was prepared on 8 September 2020 and last updated on 22 October 2020.